Entries by OAA Admin

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Proficiency

One of the things that always provides amusement, for older people, is to hear children plan to do something difficult and complicated.  Their plans are always simple and underestimate the difficulty and time required.  This…

What is an Expert?

Insurance is very complicated.  The first time anyone tries to read an insurance policy that becomes immediately and dramatically obvious.  Commercial insurance, as a specialization, is much more difficult to understand and master, than personal…

Beyond Benchmarking

I’m a committed believer in the value of benchmarking operational results, and comparing them to the results of other similar businesses. I’ve written about that many times, but essentially the idea is to answer the…

Internal Controls

A few years ago someone close to me was having a lot of issues with a problematic employee.  This employee had gotten really difficult to deal with and become really unpleasant.  My friend resolved to…