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As consumers continue to move online for virtually all their shopping needs, it has been stated countless times how critical it is for an insurance agency to have a website.  By now, there are few agents who can possibly survive without one.  Chances are, you have a website up and running – but have you rebuilt it in the last 24 months or so?

If you have not, you may want to take a look at your competitors, so as to understand whether or not your website is keeping up with them.  Better yet, take a look at those you frequent and ask yourself if your website is as engaging and easy to use.

Are you using video at all?  Estimates show consumers spend 88% more time on sites with video.  What is more, video increases organic search engine traffic over 150% and 300% more monthly website visitors.  Video doesn’t have to be difficult to produce.  In fact, at OAA, we have even used our iPhones to create compelling and engaging videos.  Start with something, watch your analytics to see what improvements you get, and go from there.

Get rid of as much text as you can.  We are all so busy and distracted; truthfully, we don’t want to read a lot on websites.  It is wise to go through your website and get ruthless with words.  Consider replacing words with image.

Optimize for mobile.  About 25% of Americans only access the web on mobile devices.  If one out of four of your prospects and customers have to scroll around your pages trying to read itty- bitty type, they’re not coming back!

I remember ten years ago, when we thought websites were just brochures in cyberspace we could print once and forget.  Then a few years ago, new and fresh content regularly became important. We learned that in order to be effective, regular attention must be paid to them.  Also a few years ago, we realized that we needed to create websites from scratch every two or three years.  In the same period, we learned that we needed to link them to all the online social media outlets.  Now, they need video, less writing, and mobile optimization.

I don’t know what’s next, but I do know it will come fast and that keeping up is even more important to attract and retain today’s increasingly demanding consumers.